FAQ

How to Place an Order?
Simply browse our website, add your desired items to the cart, and proceed to the secure checkout process.
Is My Payment Information Secure?
Absolutely secure! We prioritize the safety of your payment information through two key measures:
  • Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, complying with global security standards for handling cardholder data.
  • We use end-to-end encryption technology to fully protect your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.
Order Shipping and Delivery Time
The process consists of two stages:
  • Order Processing: After your order is confirmed (usually within 12 hours after successful payment), we will process and ship it within 2 business days.
  • Delivery Time:
    • Domestic Orders: Standard delivery time is 3-8 business days.
    • International Orders: Delivery may take 5-22 business days, depending on your location and local customs procedures.
Order Tracking
Yes, you can track your order in real time:
  • Once your order is shipped, we will send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account.
  • Use the tracking number on the shipping carrier's official website (e.g., UPS, DHL) to check the real-time status of your shipment, including the estimated delivery date.
Shipping Cost
We offer free standard shipping on all orders with no minimum purchase requirement.
Product Assembly
No assembly required! All products are fully pre-assembled before shipment. You only need to unbox the product, and it will be ready to use within 1 minute—no tools or additional steps needed.
Return Policy
We offer a 30-day return guarantee for all products:
  • If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the product.
  • We cover all return shipping costs.
Contact Customer Service
You can contact our customer service team via email:
  • Email address:ztuiclf84500@hotmail.com
  • Quick help tip: In your email, please include your order number (if applicable) and a detailed description of your issue (e.g., order issues, return requests).
  • Response time: Our team will reply within 48 business hours (Monday to Friday, excluding public holidays).